Frequently Asked Questions (FAQ)
Tutoring Sessions:
How long are your tutoring sessions typically scheduled for?
Our tutoring sessions are thoughtfully designed to maximize learning and range from 1 hour. However, we are flexible and happy to accommodate extended sessions if required to suit the unique needs of your student
Tutor Compatibility:
What happens if the tutor suggested is not the right fit for my student?
Student progress and comfort are our priorities. If the tutor assigned does not meet your expectations, we assure you that we will work diligently to match your student with another qualified tutor who better suits their learning style and needs.
Cancellation Policy:
What is your policy on cancellations?
We understand life's unexpected turns. Cancellations can be made up to 24 hours before the scheduled session without incurring any fees. However, cancellations made within 24 hours of the session time are subject to a cancellation fee. This policy ensures that our tutors can reallocate their time efficiently.
Pricing Details:​
Could you provide details on your pricing structure?
Absolutely. Our pricing is competitive and varies depending on the services required. We believe in transparent pricing without hidden costs. For detailed information and to receive a personalized quote, please reach out to our support team.
Billing Process:
​How does the billing process work and what payment methods do you accept?
The billing process is straightforward—you will receive an invoice at the end of each month detailing the sessions attended. Payments are due within 14 days to ensure uninterrupted service. We accept a range of payment methods, including credit cards and bank transfers, for your convenience.
Teaching Qualifications:
Are your tutors qualified or certified to teach?
All of our tutors are highly qualified with a minimum requirement of a bachelor’s degree. Many also possess teaching certifications, advanced degrees, and have specialized knowledge in Applied Behavior Analysis (ABA). We maintain rigorous standards to ensure your child is taught by experts.
Services Offered:
What services do you offer, and who can benefit from them?
We offer a comprehensive array of tutoring services, including one-on-one instruction, homework assistance, standardized test prep, and specialized programs in ABA for children aged 12 months to 18 years. Our services are designed to cater to a wide spectrum of learners, from those who need additional support to students seeking enrichment opportunities.
Scheduling:
​How can I schedule a tutoring session, and is there flexibility in scheduling?
Scheduling a session is simple. Contact our support team or use our online portal to choose times that work best for you and your student. We understand the complexities of busy schedules and strive to offer flexible options, including evenings and weekends.